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Managing for Results: We should realize that we can always do better and seek to innovate more often.

Consensus: Where a culture of innovation has been nurtured, priorities established, and a sufficient level of resources applied, impressive gains and program improvements are possible at all levels of instruction and across demographic groups.

How? Quotes lifted from survey responses:

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    Disseminating research and best practices to program managers, as well as funding that allows program managers to spend time analyzing their own data and research from the field would also have an impact on increasing the quality of services.

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      A statistics expert is needed to teach programs how to collect data intelligently and how to learn from it.

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    Individualized Technical Assistance Program (ITAPS). I think programs learning, through intensive onsite intervention and professional development, to use data for program improvement is helping effective programs articulate their success and ineffective programs turn things around. It also finds wasted money and helps to build capacity in the system.

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      Using database as management tool – use program data as basis for decisions with regard to curriculum, materials, class schedule, intensity, length, etc.

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    Flexible class schedule varied program activities to increase retention.

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      Professional development activities designed on the basis of needs identified.

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      Counseling, case management, employment and support services are a component of student retention

and goal achievement.

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    Some programs have embraced self-assessment and reflection and are changing culture to support

continuous quality improvement – it feels new.

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    More attention should be paid to standards and curriculum.

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      Motivation of program coordinators could be strengthened with more administrative help.

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      Improve CBO’s overall organizational capability and quality of services. Specifically: Self-evaluation

and classroom observations by managers and peers.

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    I really don't think of the field in terms of "innovations." A successful program is one that meets its students' needs, and is willing to evolve in order to meet those needs. … Programs that have support services (onsite, or through networks) meet the out-of class needs. I think too much time and energy is spent on trendy "innovations."

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