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Veterans Benefits AdministrationM21-1, Part III - page 4 / 71

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February 25, 2005M21-1, Part III

Change 131

CHAPTER 4.  REQUESTS FOR SERVICE RECORDS

CONTENTS

SUBCHAPTER I.  SERVICE RECORDS MIGRATION

PARAGRAPHPAGE

4.01  Overview of Service Records Migration4-I-1

4.02  Records Routinely Furnished4-I-7

SUBCHAPTER II.  RECORDS MANAGEMENT CENTER (RMC) AND ASSOCIATED

RO PROCESSING

4.03  VA Obtains Service Medical Records from the Military4-II-1

4.04  RMC Workflow4-II-2

4.05  BIRLS Information Showing SMR Folder Establishment4-II-3

4.06  BIRLS Information Showing SMR Folder Received by the Regional Office4-II-4

4.07  Multiple SMRs4-II-5

4.08  Request for Transfer of SMRs Required When NOD Folder Involved4-II-5

4.09  Folder Transfer Restrictions4-II-5

4.10  Claims Folders at RMC or an FRC4-II-5

4.11  Informational Message for Claims Folder Establishment When SMR Already Exists4-II-5

4.12  CEST Processing4-II-5

4.13  Special Problems With BIRLS Records4-II-6

4.14  Original or a Photocopy of SMRs4-II-6

4.15  RMC Liaison Established4-II-6

4.16  Unassociated Service Medical Records4-II-7

SUBCHAPTER III.  ROUTINE REQUESTS FOR SERVICE RECORDS

4.17  General Procedure4-III-1

4.18  Preparation of PIES Requests for Service Records4-III-1

4.19  Protection of Records4-III-1

4.20  Accessing Reports4-III-2

4.21  RO Detail Report4-III-3

SUBCHAPTER IV.  SPECIAL SITUATIONS AND ALTERNATE SOURCES OF RECORDS

4.22  Surgeon General's Office (SGO) Extracts4-IV-1

4.23  Fire-Related Cases4-IV-2

4.24  Special Action Required to Obtain Specific Service Information4-IV-3

4.25  Alternate Sources for Service and Medical Records4-IV-6

4.26  Requests for Service Records from Medical Centers4-IV-8

SUBCHAPTER V.  CONTROL AND FOLLOWUP PROCEDURES

4.27  Routine Control and Followup Procedures4-V-1

4.28  Special Followup by the Military Records Specialist4-V-2

4.29  Procedure When Service Records Unavailable4-V-5

SUBCHAPTER VI.  MERCHANT MARINE SERVICE

4.30  Establishing Veteran Status Based on Merchant Marine Service4-VI-1  

4-i

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