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A Closer Look…

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Meeting the Changing Customer Expectations

Interacting with consumers in new ways

  • The engagement model for consumer is proactive enabling them to make decisions about energy and water usage through a variety of channels

  • The need for more product choice and bundling capability, engaging the customer in the value chain for programs such as green energy or demand side management

  • The need to have efficient and cost effective customer care processes while dealing with a change to real time information and increased options

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