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Help and advice

In which direction should my satellite dish be positioned? Your satellite dish should be fitted on a south facing wall in the direction of 28.2° East of South.

How do I look for new system software? Press the [MENU] button and choose option 2. Select ‘Receiver Upgrade’ and press the [OK] button.

Can I connect more than one digital box to my satellite dish? Yes you can. You will need an LNB fitted that has more than one connection. You will need one connection for each digital box.

Why do I have to enter my postcode in the first time setup? This makes sure that you receive pro- grammes from your local region. For example the local news and weather.

How do I do a first time install again? Press the [MENU] button and choose option 2. Select ‘First Time Installation’ and press the [OK] button.

How do I find out system information about my digital box? Press the [MENU] button and choose option 0.

How do I change the default audio language? Press the [MENU] button and choose option 2. Select ‘Audio Language’. The options are English, Welsh and Gaelic.

Can I use a SCART cable with my HD digital box? Yes, but you will not be sending a high definition signal to your TV. To get the very best out of your HD digital box you will need to connect it to your HD Ready TV using the HDMI cable supplied.

Need extra information or help setting up?


0871 230 4695

or on the freesat website.

Calls are charged at 10p per minute when called from a BT land line. Call charges may vary if using other networks.

You may find the information you are looking for on our website.


If you still need help or information you can phone our call centre on:

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