SME e-readiness in Malaysia: Implications for Planning and Implementation
T. Ramayah Lim Chia Yan Mohamed Sulaiman
This study hoped to answer 2 main objectives. The first objective was to assess the level of e-readiness of SMEs in Northern Malaysia. The second objective was to investigate the factors contributing to the e-readiness of SMEs in Northern Malaysia. Questionnaires were distributed using a simple random sampling method to 300 SMEs in Penang, Kedah and Perlis. The findings of this study show that SMEs in Northern Malaysia are ready to go for e-business, e-commerce and Internet in general. The findings also showed that in general top management commitment and infrastructure and technology have significant impact on SMEs’ e-readiness. However, human capital, resistance to change, and information security do not have significant impact or contribution on e-readiness in SMEs.
E-readiness, Small and Medium Enterprise, Infrastructure and technology, Human Capital, Information security concern, Resistance to change, Top management commitment, survey, Malaysia
World economic growth depends increasingly on information and communications
technologies (ICTs) and the ability of countries and enterprises to collect, process, and use
digital information. During the last few years, companies have been able to achieve and
sustain competitive advantage for the most part by the role that Information Technology (IT)
has played in propelling and accelerating the globalization of business. Researchers and
practitioners have stressed that recent IT developments are changing and will continue to
change the business arena in the near future.
Many see the Internet as a revolutionary technology that will alter the way business,
commerce, medicine, science, communications, the law, politics, and government is
conducted. Andrew Grove, the chairman of Intel Corporation, predicts that the Internet will