trading partners to engage in electronic interactions and transactions (Barua, Whinston and
Yin 2000a; 2000b). Successful e-readiness practice requires readiness on the part of all
players in the value chain, and companies that adopted e-commerce or e-business must invest
in increasing their trading partners’ readiness (Barua, Whinston and Yin 2000a; 2000b).
E-commerce application includes the use of many different types of online facilities to do
business: order registration, electronic advertising, electronic billing system, electronic
marketing, online delivery status and tracking and customer services support. E-business
applications also include the use of many different types of online facilities to communicate
and coordinate: production planning, JIT management, scheduling, outsourcing and other
business operation process.
The next section will discuss the various factors that drive e-readiness.
Infrastructure and Technology
Internet is a collection of client/server computers and infrastructure that spans the earth. E-
commerce and e-business simply cannot function without adequate telecommunications
network and Internet infrastructure. Only users or enterprises who are able to access these
networks, though proprietary or shared access devices or terminal/kiosks, are able to
participate in e-commerce or e-business, and the larger number of users with network access,
the greater the potential benefits of e-commerce and e-business.
There are six components to support e-business readiness as suggested by Jutla, Bodorik and
Dhaliwal (2002) which are:
knowledge and innovation process-based economy;