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SME e-readiness in Malaysia: Implications for Planning and Implementation - page 11 / 44





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  • 2.

    e-government leadership;

  • 3.

    regulatory, trust, and financial infrastructure;

  • 4.

    content infrastructure (including content management process);

  • 5.

    human infrastructure including skills distribution network; and

  • 6.

    communications and information systems infrastructure and access.

However, the foundation for all e-business readiness is based on the modern technologies and

the access to those technologies in the areas of communication and information. Included in

communications and information systems infrastructure are networking and computer

hardware, underlying application software technologies for e-business applications, and

applications representing automated business processes. (Jutla, Bodorik and Dhaliwal 2002).

IT infrastructure is a major business resource and a potential source for attaining sustainable

competitive advantage (Keen 1991). To be a player in virtual marketplace, a large investment

in personnel and infrastructure is required (Kleindl 2000).

Insufficient access to appropriate information infrastructure of suitable quality, and at

reasonable cost, is a fundamental barrier to the SMEs adoption and use of e-commerce and e-

business (APEC 1999). The information infrastructure required for e-commerce and e-

business involves dependable telecommunication links and Internet services being available

to firms such as SMEs. The APEC study of 1999 showed that firms with higher quality of

telecommunication access might be using this capacity to become more advanced, while

other firms with limited quality access view this factor as a critical barrier to their adoption of

e-commerce and e-business.


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