regulatory, trust, and financial infrastructure;
content infrastructure (including content management process);
human infrastructure including skills distribution network; and
communications and information systems infrastructure and access.
However, the foundation for all e-business readiness is based on the modern technologies and
the access to those technologies in the areas of communication and information. Included in
communications and information systems infrastructure are networking and computer
hardware, underlying application software technologies for e-business applications, and
applications representing automated business processes. (Jutla, Bodorik and Dhaliwal 2002).
IT infrastructure is a major business resource and a potential source for attaining sustainable
competitive advantage (Keen 1991). To be a player in virtual marketplace, a large investment
in personnel and infrastructure is required (Kleindl 2000).
Insufficient access to appropriate information infrastructure of suitable quality, and at
reasonable cost, is a fundamental barrier to the SMEs adoption and use of e-commerce and e-
business (APEC 1999). The information infrastructure required for e-commerce and e-
business involves dependable telecommunication links and Internet services being available
to firms such as SMEs. The APEC study of 1999 showed that firms with higher quality of
telecommunication access might be using this capacity to become more advanced, while
other firms with limited quality access view this factor as a critical barrier to their adoption of
e-commerce and e-business.