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SME e-readiness in Malaysia: Implications for Planning and Implementation - page 12 / 44





12 / 44

As reported in The STAR (August 28 2002) International Data Corporation (IDC) Malaysia

country manager Selina Chin commented that the Internet infrastructure in Malaysia is

insufficient to sustain an Internet economy. She further pointed out that the bandwidth issue

needs to be resolved for e-commerce to really take off. She also reported that the majority of

the Malaysian companies are still using dialup Internet access, not enough are using ISDN or

leased line.

Most of the nation wide e-readiness assessment tools are using infrastructure and technology

as one of the assessment criteria. Therefore, to assess an organization’s level of e-readiness,

infrastructure and technology as criteria should not be omitted from the research.

Human Capital

Human capital refers to the knowledge and skills of a firm’s workforce. From the human

capital perspective, employees are viewed as a capital resource that requires investment. As

the dynamics of competition accelerate, people are the only sustainable source of competitive

advantages. Finding the human capital necessary to run an Internet project effectively is a

difficult task. A lot of IT specialists, especially Web-based expertise, are needed for an

organization’s e-readiness. In order to achieve the organizational vision of being involved in

the networked economy, the organization need to create and nurture a well-developed human

capital base, where skills and work ethics are of highest quality and will be self-generated is

needed. In this regard, most of the organizations have invested heavily on the human capital

and will continue to do so in the future towards the creation of greater and larger pool of

human capital.


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