Top management commitment will be positively related to the e-readiness of
The target population for this study consists of SMEs located in the Northern Malaysia,
which includes Penang, Kedah and Perlis. This study requires the respondent to have
appropriate understanding and exposure to Internet transaction functionalities and capabilities.
Simple random sampling was used to sample from the SMEs list provided by Small and
Medium Industries Development Corporation (SMIDEC) website under the “Penang, Kedah,
Perlis” directory and the Penang Development Corporation (PDC) factory list. The number of
sample subject is targeted at around 300.
A ten page questionnaire was prepared to be completed by respondents. Several questions
around the key research hypothesis were self-constructed with guidance from experts in the
area. The questions were designed based upon definitions of variables, some questions were
borrowed from TRI (Technology Readiness Index) proposed by Parasuraman (2000) and
other previous studies. The questions borrowed were modified to match the research area.
Data collection was done by sending out questionnaires either electronically, through friends
and by mail. The respondents for this study are the decision makers or IT personnel
influencing decision making in investment in computerization projects. All the respondents
are expected to be aware of company’s IT related information as SMEs with number of
employees less than 150 are better versed about and exposed to the company environment
and systems. A self-addressed, stamped envelope was included to facilitate the return of the