The findings also implied that infrastructure and technology of SMEs positively increases the
e-readiness. In order to accelerate e-readiness, SMEs must invest in IT resources, strong
support from the top management, coupled with a good business process such as right
expenditure and allocation of budget spending for IT infrastructure, hardware and software
are some of the crucial items that will clearly increase the e-readiness.
The findings also implied that the commitment of top management will be able to increase
the e-readiness. This could be done through top management’s active participation,
motivation, and demonstration of eagerness to see that his employees are involved in the
networked economy. This includes the top management support of initiatives for internet
technology application, top management’s views on the internet technology application as a
strategic tool, sufficient management commitment to apply the internet technology, top
management awareness of the benefits and providing necessary support, help, hardware and
people resources to adopt and implement the latest system available in the market.
Among all the factors contributing to e-readiness of SMEs, the most significant factor is
infrastructure and technology. This study helps narrow the focus on where the SMEs should
prioritize in implementing the e-commerce, e-business or Internet applications. The study
also helps provide better insight to the government as to which are the priority areas to focus
on and the strategy to create more positive e-readiness among the SMEs.
Limitations of Study
The scope of study is limited to manufacturing and non-manufacturing companies located in
Northern Malaysia. The responses received were mostly from companies located in Penang