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SME e-readiness in Malaysia: Implications for Planning and Implementation - page 6 / 44





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SMEs in the services sector. To expand the coverage of the support programmes in the

services sector, SMIDEC has been given an allocation of RM14.4 million. The four sectors

that have been targeted are distributive trade (wholesale and services), logistics, professional

services and manufacturing related services. (http://www.bnm.gov.my)

As the SME sector of Malaysia constitute the majority of business activities in Malaysia and

their contribution to economic growth is significant, various efforts have been channeled to

ensure that they remain globally competitive. SMEs are revolutionizing their business

practices but need to do so at a faster rate in order to adjust and cope with the many

uncertainties and rapidly changing conditions. They must maintain their competitive edge,

adopt new models of growth, develop a global network of product exchange and establish

wider international network.

Involvement in a networked economy is one of the new challenges that are faced by SMEs

today. Many SMEs are left behind in the race towards a networked economy. While big

organizations can generally muster the resources needed for the networked economy, the

challenge is in getting SMEs on board the Internet agenda by working around their resource

and skills shortages. If SMEs get left behind in the new economy, the whole country,

Malaysia, gets left behind.

The decision makers particularly the chief executive officers and chief financial officers in

most organizations have difficulties in evaluating and adopting Internet strategies. There are

many factors affecting decision-making in the adoption of Internet, and knowing the

organization’s level of e-readiness can help managers make better decisions. This study will

examine various factors that contribute to the e-readiness of SMEs and derive a model that

can be used as a basis for SMEs in Malaysia to assess their organization’s capacity to


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