to 205. The questionnaire is based on the seven-point Likert-scale, comprising of ten factors to measure stress. Along with this, demographic data is also collected through the same questionnaire.
Following are the major factors contributing in job stress of software professionals working in different software houses (Rajeswari and Anantharaman, 2003):
Fear of obsolescence: Due to change of technology and quick learning of new technology.
Individual and team interaction: Interaction of analyst, developer and project manager.
Client interactions: Interaction during business analysis and system analysis.
Work-family interface: Taking work home or working for late hours.
Role overload: Assuming different roles in a different or same project.
Work culture: Travelling abroad and facing different cultures.
Technical constraints: Lack of technical expertise.
Family support towards career: Attitude and relation of the family towards work.
Workload: Excessive and diverse work.
Technical risk propensity: Risk due to using innovative technology or process.
2.Job Stress in Workplace
The continuing streams of information technology innovations are transforming the business world (Laudon and Laudon, 2007) from traditional work processes to IT enabled integrated environment. The impact of this change has brought many challenges to software professionals and developers, working in organizations as in-house programmers and developers. The rise in software demand to business and industry, beyond the capacity of MIS professionals, who cater to the needs of organizations, has given birth to software houses (Rajeswari and Anantharaman, 2003). These software houses are fulfilling the demand of industry and providing customized software according to the need and requirements of the client organizations, by using latest available technology and skills in the market. The technology is changing so swiftly that it is becoming difficult for the professionals to keep abreast with the upcoming technology along with the daily chores of the workplace. Software industry is a human capital intensive industry (Rajeswari and Anantharaman, 2003) and largely based on knowledge workers with technology concentrated environment. Also, the software development process is a learning and communication process (Glass, 1997); hence, it requires greater interaction with the clients, deep understanding of the nature and business processes, clear and timely communication with people involved in the development process, and insight into technological innovations. This situation puts pressure on professionals involved in the process of software development in software houses and results in occupational stress among them.
Journal of Independent Studies and Research (MSSE)