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FOOD AND DRUG ADMINISTRATION - page 250 / 263

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(Recess.)

DR. KIBBE:  Ladies and gentlemen, fellow scientists, colleagues, clinicians, media reporters, and others, we need to get started again, and we are fortunate in that we have speaking to us near the end of the day Ajaz Hussain without slides.

DR. HUSSAIN:  I think what I would like to do is first again thank all the speakers, especially the physician community, which came to this meeting to share their concerns and perspectives with us.  I think from my perspective, they are our customers and I think we have to give very careful attention to their concerns, and we will continue to do that.  I think customer satisfaction is paramount, and I think without customer satisfaction, you can't build confidence and generate trust.  So that is, I think, a key challenge that we have, and I will use that as a framework for the following section of this discussion.

I had mentioned earlier, Helen asked me to take the lead for the Therapeutic Inequivalence Action Coordinating Committee.  What that is, it is a committee that looks at consumer complaints.  It looks at reports of

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