inequivalence that come to the agency through many different means, through publications, scientific literature, and all sort of sources. Clearly, the discussion we had fits into that, and I think we always have to carefully review every aspect of every complaint and come to some resolution.
But at the same time, I think dealing with perceptions also is a challenge, and it's a very difficult task to separate perception issues from actual science and technical issues and that's clearly a big challenge for us.
For that purpose, I think, and for other purposes, what we have done is we have created a Rapid Response Team, which was actually created in the year 2000, to deal with burning issues that need to be addressed quickly through lab-based or other scientific support functions. We use this Rapid Response Team to actually get to a root cause as quickly as possible, using scientific data. Nakissa will talk to you about that team and share with you some examples.
So that is a part of the research program that I have kept at the OPS level. We have an Office of Testing and Research, but the Rapid Response Team sort of