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TOWN/CITY, CONNECTICUT EMERGENCY OPERATIONS PLAN

ANNEX F - SHELTER/MASS CARE

EFFECTIVE DATE

A.  General

1.The known hazard areas which may require evacuation are maintained in a separate Town/City document, and attached by reference.

2.The Town/City’s working relationship with the Red Cross or other nonprofit, public service, or private sector organization that has responsibility for managing Shelter/Mass Care facilities will be defined in a “Letter of Agreement.”

3.The identity and location of all Shelter/Mass Care facilities are included as attachments to Appendix A of this annex.

4.It is the responsibility of the CEO, acting through the Public Information Officer, to keep the evacuees and general public informed on Shelter/Mass Care activities.

5.Standard Operating Procedures will be developed (if not already in place) for the operation of Shelter/Mass Care facilities.  These may include:

Opening of the facility.

Staff composition and management structure.

Making provisions for registering and tracking location of each evacuee (to be able

to respond to inquiries from the evacuee’s family, track health concerns, etc.).

Outline specific services provided to evacuees (shelter, feeding, medical care, etc.).

Communications procedures.

Reporting requirements.

Termination of services and closure of the facility.

6.The Shelter/Mass Care Coordinator and the Public Information Officer will jointly establish an information flow procedure to the Town/City’s public inquiry response effort.  This SOP will be part of the Emergency Public Information organization’s mission.

7.The Town/City will develop protocols to define the interface between local, State, Federal and the Red Cross organizations under the Federal Response Plan’s Emergency Support Function # 6 (Mass Care).  One method for accomplishing this is the “Disaster Welfare Information” system.  This system uses information from shelter lists, casualty lists, hospitals, the State (and Area) Emergency Operations Center(s), and other sources to aid in family reunification and in responding to inquiries from immediate family members from outside the affected area about the status of their loved ones.

8.The Emergency Management Director and the Shelter/Mass Care Coordinator will identify population groups requiring special assistance when being sheltered in a Shelter/Mass Care facility, i.e., the elderly and persons with disabilities.

ANNEX F-X

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