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The Families Agencies Coming Together (FACT) project has brought together information and ideas from the many government agencies and community groups working for Tauranga families.

Over the past year, we have held workshops, conducted interviews and sent out questionnaires to service providers, asking them about the effectiveness of social service provision in Tauranga. From this feedback, we identified the groups of local families we believe have the greatest needs (in this report, they are described as “priority families”). Then, with the help of Family and Community Services, we mapped the services currently available to these priority families and identified the service delivery problems or shortfalls they face.

This report presents the results of our work and asks some important questions: How can we better serve these families? Where should our priorities lie? Where are our resources best directed?

This is one of a series of Community Reports being prepared nationwide as part of the Ministry of Social Development’s Local Services Mapping (LSM) project. This project aims to improve the quality and delivery of services to New Zealand families through a process led by local frontlinestaff and community leaders.

This report provides the baseline from which central government, communities and local authorities can act to address the issues raised; and from which those actions can be developed and measured. We do not see this document as an end point, but as the beginning of a supportive process. We hope this process encourages government agencies, community groups and local authorities to develop new ways to work together. If it does, we believe it will make a useful contribution to the ongoing task of improving the delivery of social services to Tauranga families.

The FACT Project Team

Don Sorrenson, Bay of Plenty District Health Board – Support Net

John McGovern, Group Special Education

Alison Struthers, Ministry of Education

Brigid McAlister, Housing New Zealand

Diana Scott, ADHD Association

Fay Falloon, OPALS Older Persons Advocacy and Liaison Services

Sue Horne, Principal of Maungatapu School

Margie Robinson, Bay of Plenty District Health Board – Children’s Mental Health Services

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