Hotel Operations Management, 1/e©2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ 07458
Property Security: Threats to Asset Security - External Threats
Robbery is the occasion to attempt the protection of cash assets.
Robbery is the time to protect staff !
During a robbery, complying with robber’s demands and observing the robber should be the employee’s sole concern.
If no contact alarm is installed in the cashier’s cash drawer, an employee who is robbed should, at the earliest safe opportunity, contact local law enforcement officials as well as others indicated in the robbery section of the hotel’s emergency plan.