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Hotel Operations Management, 1/e©2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ 07458

Guest-theft of housekeeping supplies

Theft from guest rooms by room attendants or other employees

- best policy is to report the incident to local law enforcement

Largest area of security concern is fraudulent selling of rooms

Use housekeeping discrepancy report to detect room revenue fraud

Front Office

Property Security: Threats to Asset Security Department-Specific Threats to Asset Security

Housekeeping

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