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Hotel Operations Management, 1/e©2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ 07458

Hotels are not required to ensure guest safety.

However, must exercise reasonable care for guest and employee safety.

Hotel may be held wholly or partially liable for resulting loss or injury if it is found that a hotel has exhibited an absence of reasonable care for guest safety.

Personal Safety: Legal Liability & Guest Safety

Protection of an individual’s physical well-being and health

Safety

Protection of an individual or of business’ property or assets

Security

Hotels are not required to ensure guest safety.

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