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Hotel Operations Management, 1/e©2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ 07458

Facility Engineering & Maintenance

Local law enforcement officials can provide no-cost safety and security training for employees.

Training employees to 1) ensure guest safety, 2) work safely, and 3) assist hotel’s security efforts.

Employee safety training is an ongoing process

Reinforces that:

Guest safety and hotel security is the responsibility of every manager, supervisor, & employee of the hotel.

Personal Safety: Staffing for Security

Operation of Safety & Security Committee

Employee safety training

Local law enforcement

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