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Hotel Operations Management, 1/e©2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ 07458

Reduce chance for guests to be victimized in their rooms by someone who had rented the same room on a prior night

Help reduce the incident of employee theft from rooms

Personal Safety: Safety Resources

Recodable locks

Surveillance systems

Use of VCR

- Recording activity at front desk, in parking areas, and near cashiers

Use of CCTV (Closed-Circuit Television)

-

In a multiple-entry property where management desires to monitor

activity outside each entrance

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