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Hotel Operations Management, 1/e©2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ 07458

Fire / power outages / severely inclement weather / robbery / death or injury to a guest or employee / bomb threat / intense negative publicity by the media

Personal Safety: Safety Resources

Emergency Plans:  the identification of a threat to the safety and security of the hotel  & hotel’s planned response to the threat

Response to events in most hotels’ emergency plans

An emergency plan must be a written document, including:

Type of crisis

Who should be told when the crisis occurs

What should be done and who should do it in the crisis

Who should be informed of the results or impact of the crisis when it is over

Where practical, hotels should practice implementation of their plan !

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