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BALAStrategicPlan225

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ServiceExcellence

Weshallconductourbusinesswithahighdegreeofhonestyandintegrityatalltimes

Integrity

Weshallstrivetoexceedcustomerexpectationsatalltimes

CustomerSatisfaction

Wewillbeaccountableforallouractionstoourcustomersandstakeholders

Accountability

Weshallupholdtheprinciplesconsultationanddialoguewithallourstakeholdersonallpolicyissuesthataffectthem

Consultation

Weshallgiveourcustomersserviceofexceptionalqualityatalltimesduringourinteractionswiththem

CORE VALUES

STAKEHOLDER ANALYSIS

STAKEHOLDER

Current Impact

Interest

STAKEHOLDER

Current Impact

Analysis

Parliament

4 -high

Policy & Legislation

Asset Managers

4-high

Investment

Cabinet

4- high

Policy and Legislation

Councils

4- high

Members & partnership

Media

4-high

Publicity

Unions

3 -medium

Lobby & advocacy

Ministry of Local Government

4 -high

Funding & Policy  Implementation

Ministry of Local government

4- high

Financier & Main stakeholder.

United Nations Development Program

3 -medium

Funding   & Technical Cooperation

University of Botswana

3 -medium

Research

SIDA

3-Medium

Funding   & Technical Cooperation

Commercial Banks

4-high

Loans/funding

Fredrick Ebert Foundation

4- high

Funding   & Technical Cooperation

Property developers

4-high

Investment/Partnership

OSISA

2- low

Funding   & Technical Cooperation

Construction Companies

2- low

Project Implementation

Land Boards

3- medium

Land Issues

NGO

3 -medium

Collaboration

Independent Electoral Commission

2 -low

Local Governance

Consultant

3 -medium

Advisory & consultancy

UCLGA

3-Medium

Partnership

Private Sectors

3 -medium

Investment partners/donors

Association  of Local Authorities (regional & International)

3-Medium

Partnership

Sports Council

3 -medium

Partnership

CLGF

3-Medium

Partnership

Youth Council

3 -medium

Partnership

Gender Links

3-Medium

Partnership &  Gender Issues

Churches

3 -medium

Partnership

One of the objective of BALA is build partnerships with stakeholders locally, regionally and internationally. Stakeholder analysis is done with the view to ascertain  the possible impact on the organisations  strategic goals

The criteria used is a scale  of 1 to 5. 1 being low impact and 5 being the highest impact.

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