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BALAStrategicPlan225

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ServiceExcellence

Weshallconductourbusinesswithahighdegreeofhonestyandintegrityatalltimes

Integrity

Weshallstrivetoexceedcustomerexpectationsatalltimes

CustomerSatisfaction

Wewillbeaccountableforallouractionstoourcustomersandstakeholders

Accountability

Weshallupholdtheprinciplesconsultationanddialoguewithallourstakeholdersonallpolicyissuesthataffectthem

Consultation

Weshallgiveourcustomersserviceofexceptionalqualityatalltimesduringourinteractionswiththem

CORE VALUES

SWOT Analysis Impact – Internal Strengths and Weaknesses

Internal Strength

Current Impact

Analysis

Internal Weaknesses

Current Impact

Analysis

Competent  People

Medium Impact

BALA has   a team of young and  highly qualified  70 % of them with degree and higher.

Weak Balanced Sheet

Severe Impact

Strategic Partnership

High Impact

Strategic partnerships with SGLF and P3 on  promotion of Local governance and transparency in Botswana

Weak funding base

Severe Impact

Competent Board of Directors

Medium Impact

Board members  are highly experienced people of local governance and democracy  and have held key positions in government and private sector

Weak Revenue Generation Strategy

Severe Impact

Strong  Membership base

Medium Impact

BALA  has  a very strong membership base across all councils in Botswana

Weak Internal Controls

Medium Impact

Weak Brand Awareness

Medium Impact

The brand value should be synonymous with the business model & value proposition of the  organisation

BALA internal strengths that requires the organisation  to build on  and derive some advantage from them some internal weaknesses that need to be addressed in order to mitigate their current future impact on the performance outcomes of the organisation

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