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CorporateStrategicPlan - page 29 / 34

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PERSPECTIVE

Market & Stakeholder Perspective

OBJECTIVE

MEASURE

TARGET

Customer & Stakeholder Satisfaction

Customers Satisfaction Index

70 %

Local Economic Development

Level of Employment

85%

Poverty Datum Line

24%

Per Capita Income (growth rate/year)

2%

Customer Service Delivery

Adherence to customer service standards

100%

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