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CorporateStrategicPlan - page 30 / 34

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STRATEGIC GOALS

STRATEGIC OBJECTIVES

ACTIVITIES

Output

outcome

Customer & stakeholder satisfaction

1.Communication

Newsletter,

public lectures/hearings,

website

Platform

Full Council Address

2500 copies/quarter

3 public lectures /year

Functional website

2 publications

16 meetings

Level of awareness of target stakeholders-90%

2.Timely service

Develop Service standards

Service standards in 2 years

Adherence 100%

Capacity building

Training on councillors/Staff

Seminars/workshops

Data base of skills &  Expertise

No of training sessions

No of councillors/staff trained- 16 councils

To  be developed by 2011

Skill and competency levels -60%

Access to information/

skills

Customer Satisfaction

Conduct surveys

Oneeverythreeyears

CSI – 70%

3.Research

Identify research topics

One  research topic/year

Impactonpolicyreview

Outreach

Community mobilisation

Education

Frequency of Public Meetings 10/year

Level of awareness of target stakeholders-90%

4.Strategic partnership

Sign agreements

No of signed agreements - 8

Organizational

sustainability

Local Democracy

1.

Consultation

BALA Congress

BALA Conference

Once in two years

Annually

Organizational

Legitimacy

Policy&resolutions

STAKEHOLDER & MARKET PERSPECTIVE  

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