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Strategic goals

Strategic Objectives

Activities

OutputMeasures

OutcomeMeasure

PROJECT DELIVERY  EFFECTIVENESS

Improve Project Management

Training on

project management

Noofpeopletrained

allpersonnelhavebeentrained

-Level of Competence

-Success rate of programmes/projects -90%

SourceanduseprojectmgtsystemMSproject

Quality

Cost

Time

ProjectManagement

Proficiency

STAKEHOLDER MARKETING

Develop stakeholder marketing Strategy

byApril2

Establish donor partnership

Number of partnership established

Noofjobscreated

Improveservicedelivery

Establish partnership with investment houses

Number of partnership established

BWPgenerated

BWPInvestmentsundertaken

Benchmarking for best practices

No. of Processes implemented

Implementationofbestpractices

DEVELOPMENT OF SYSTEMS & PROCESSES

Develop internal control systems (March 2011)

Re-engineering and auditing of key processes

Procurement and audit policies/guidelines

Review Financial Mgt manual

Policies& proceduresinplace

reduction in audit queries

Compliancewithacceptableaccountingstandards

Review HR policy

HRpoliciesinplace

reduction in labour disputes 30%

SERVICE DELIVERY EFFECTIVENESS

Improve service delivery

Staff training in appropriate skills, BPR, customer service

Noofpeopletrained

Adherencetocustomersservicestandards

Customer Satisfaction Index (derived from customer satisfaction survey) 70%

Develop service standards

Level of compliance to standards

CustomerSatisfactionLevel7

INTERNAL PROCESSES  

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