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BALAStrategicPlan225

4

ServiceExcellence

Weshallconductourbusinesswithahighdegreeofhonestyandintegrityatalltimes

Integrity

Weshallstrivetoexceedcustomerexpectationsatalltimes

CustomerSatisfaction

Wewillbeaccountableforallouractionstoourcustomersandstakeholders

Accountability

Weshallupholdtheprinciplesconsultationanddialoguewithallourstakeholdersonallpolicyissuesthataffectthem

Consultation

Weshallgiveourcustomersserviceofexceptionalqualityatalltimesduringourinteractionswiththem

CORE VALUES

Autonomous Non  govt organisation established

BALA HISTORICAL  BACKGROUND

BALA  WAS

FORMED

1983

BALA office set up as  a precondition

for funding by European

Union

1997

First Congress

Held in Gantsi

1ST CONGRESS

1984

BALA developed

agreement with Local Govt

Association UK & Urban councils association of Zimbabwe

Fredrick Ebert Foundation

Initial

Partnership

Agreement

1998/99

BALA OFFICE SET UP

2004

Women's  commission was established

To ensure that government and other local governance structure are gender sensitive

Women

Commission

2006

Gender & Local

Govt

2008

BALA’s historical background has been fairly challenging

Establishment of the Office

Increase funding from Central Government (P 2 million in 2008)

First strategic Plan 2007

Acquisition of Palapye Plot.

MAJOR SUCCESSES

4

Local

Democracy

Project

In Partnership

With Fredrick

Ebert Foundation

For all Local

Authorities till

2010

In partnership

With   Gender

Links

MAJOR  CHALLENGES

Budgetary challenges

Unable to  attract and retain skilled staff

Political  commitment to the association

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