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Potential Explosive Atmospheres (PEXA) In January 2009, Welsh Water published a revised PEXA handbook that is used by all operating partners and designers. The revised handbook provides new guidance to assist in the classication of potentially explosive atmospheres within Welsh Water’s water and wastewater operational processes.

Driver training: Driving at work is one of the highest risk activities undertaken by Welsh Water. Last year we commenced an 18 month programme of risk assessment and bespoke driver training to help identify and minimise the risks of this activity to its employees with the sole aim of signicantly reducing the likelihood of being involved in road trac crashes. This refreshes the programme undertaken in 2006.

Health and safety handbook Welsh Water’s health and safety handbook provides clear guidance for sta on how to manage the risks associated with the work they undertake on behalf of Welsh Water, and provides detail of the company’s health and safety policy and key safety procedures. Last year, a substantially revised (third) version of the handbook was issued to all sta. This includes a comprehensive description of the roles and responsibilities of sta, managers, directors and the various groups involved in health and safety management across the AMA.

Oce safety training: Although most Welsh Water sta work in an oce environment, where most OH&S risk may be considered as benign or low risk, there are still hazards that need to be managed. Last year, induction procedures for new sta, and arrangements for OH&S training were updated and made available to all sta. This addresses company procedures in an emergency, and covers such topics as re and emergency services, rst aid provision, display screen equipment, manual handling, safety in the car park, and the risks of lone-working.

Managing risk across the AMA – improvements in 2008-09

Promoting good practice

Access to operational assets Access by third parties to operational assets has always been a risk to be managed. Last year we revised, extended and re-issued Welsh Water’s ‘Procedure for Safe Access to Operational Assets’, which applies to all operational assets and means that we have a single protocol for asset operators and third parties to use to manage and visit operational sites in a controlled and safe manner. The revised procedure specically addressed problems previously experienced by Welsh Water’s service partners.

OH&S training within Welsh Water in 2008-09 NEBOSH certicate: Following the ambitious training programme during 2007-08 where numerous Welsh Water employees were awarded the NEBOSH general certicate or construction certicate, a further 2 employees achieve similar awards last year. Within Welsh Water there are now 20 employees with the NEBOSH general certicate, including 3 who in addition, hold a NEBOSH construction certicate. This is, arguably, one of the highest levels of line management sta with health and safety qualication in the sector.

Electronic accident reporting The ‘Welsh Water Incident Tracker’ is an internet- based management tool introduced in April 2008 for the recording and reporting on injuries, incidents, and illnesses. This system is available to all AMA service partners. It provides an easy to use database to record injury and illness details, but also assists in trend analysis and tracks the successful deployment of recommendations to prevent recurrences. The Incident Tracker also tracks progress on the delivery of health and safety action plans (roadmaps) under Welsh Water’s continuous improvement programme.

Managing violence and aggression at work: AMA service partners who have direct interface with the public have long understood the need for training for sta to enable them to keep safe: by learning techniques to avoid confrontation, or defuse potentially dicult situations when subjected to aggressive behaviour. Although Welsh Water has fewer employees who have this direct interface, some sta do encounter situations where they may be subject to verbal or physical abuse in the course of their work. Last year, a new programme of training to manage violence and aggression at work was introduced for sta identied as potentially at risk.

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