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Draft Report

Procuring, Managing, and Evaluating the Performance of Contracted TMC Services

assumes control over it, usually for an extended period of time. (3)   Public-private partnerships are often characterized by the sharing of risks, benefits, and financial responsibilities between a public agencies and a private entity.  The term privatization is commonly used to describe public-private partnerships.(2)  Generally, this type of arrangement is used with infrastructure-related projects (e.g., the construction and operation of a toll road), although public-private partnership arrangements have been used in constructing intelligent transportation system (ITS) communications networks.  

One key to developing a successful outsourcing program is the use of performance-based contracts.  With a performance-based contract, an agency expresses its needs for services and/or desired outcomes in terms of performance objectives rather than explaining how it wants the contractor to perform the work.  Performance-based contracts include measurable performance standards such as response time or customer satisfaction measurements and may include monetary and/or non-monetary incentives to venders.  The use of performance-based contracts will be covered in greater detail in Chapter 2 of this manual.  

TMC Services

Some of the more commonly outsourced TMC functions or services are shown in Table 1.  Note that Table 1 is intended to provide a sampling of commonly outsourced TMC functions and services and is not intended to be all-inclusive. Many TMCs identify their own specific lists of functions and services to be supported through outsourcing.    

Table 1.  Commonly Outsourced TMC Functions and Services


Specific Activities

Daily Traffic Operations and Management

Monitoring video and traffic surveillance systems to identify sources of recurring and non-recurring traffic congestion (incidents) on a part-time or full-time basis.

Adjusting traffic control device operations (ramp meters, lane control signals, etc.) to correspond with prevailing traffic conditions and in accordance to the standard operating procedures defined by the agency.

Posting of emergency (e.g., Amber Alerts), incident, and other transportation-related information on dynamic message signs, highway advisory radios, agency websites, etc.

Notifying emergency service and response personnel responsible for responding to and clearing traffic incidents and emergency.

Developing, maintaining, and updating standard operating procedures and operations documents

Providing classroom and on-the-job training for new operators, supervisors, and agency personnel.

Developing routine and special reports documenting the operations, responses, and performance of the TMC.

Hardware and Software

Performing upgrades, revisions, and custom enhancements to management and support software systems.

Developing, evaluating, and/or executing software development and testing plans and schedules.

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