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Draft Report

Procuring, Managing, and Evaluating the Performance of Contracted TMC Services


Specific Activities



Developing and maintaining system operations manuals and documentation.  

Developing, populating, and maintaining various device, response, and administrative databases.

Providing system administration support for computer hardware and software systems including adding and deleting users, modifying user privileges, performing system backups, restoring system software after failures, etc.

Providing configuration management support for agency hardware and software systems.

Roadside Component/

Device Maintenance and Repairs

Developing an inventory of spares and managing the procuring of services and equipment in accordance with agency procurement practices and requirements.

Developing and coordinating the integration of new and developing technologies and components with existing and legacy equipment.

Developing specifications and standards for procuring new and/or replacement components.

Performing acceptance and conformance testing for new and/or replacement components.

Reporting, and/or diagnosing failed or malfunctioning field component and devices.

Executing emergency and/or responsive repairs and/or replacement of equipment that has unexpectedly failed or become damaged

Developing and/or performing preventative (or routine) maintenance at regularly scheduled intervals to ensure upkeep and continued operations.

Performing record-keeping tasks and developing equipment failure and repair logs.

Telecommuni-cations Installation/

Upgrade and Maintenance Support

Providing technical guidance for communication planning, analysis, evaluation, and implementation.

Investigating and documenting current and proposed communications configurations of agency systems as well as conducting wireless and wireline site surveys.

Developing communication system architectures, including wide-area networking (WAN) and/or local-area networking (LAN) systems and technologies.

Developing and conducting acceptance testing to ensure device conformance to agency standards.

Evaluating and recommending products, services, and technologies to agency specifications.

Diagnosing communications failures and executing repairs and replacement of wireline and wireless communications systems.

Assisting in obtaining FCC licenses and other communications licenses.

Traveler Information/511 Operations

Coordinating and disseminating roadways conditions and weather impacts on transportation services.

Responding to requests to the traveling public for information about road conditions, travel options, and transportation services.

Responding to requests and inquiries from the media.

Motorist Assistance/

Service Patrol/Highway Helper

Providing dispatching of services and agency maintenance and motorist assistance personnel.

Coordinating and deploying agency resources in assets in response to incident and emergency conditions.

Procuring vehicles and equipment to support motorist assistance programs.

Providing staffing and training for service patrol/highway helpers.

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