Procuring, Managing, and Evaluating the Performance of Contracted TMC Services
On-call operations mean that the contractor performs specific functions or services on an “asneeded” basis. This could be anything from short-term temporary tasks to emergency repairs to specialized training. This outsourcing approach is particularly well-suited to services or functions that require highly skilled personnel or equipment that traditionally may not reside in a transportation agency (e.g., repairs to fiber optic cable). This approach has also been used to perform services and functions that are temporary or periodic in nature. Some TMCs have used this approach to augment in-house staff during emergency or special situations.
Table 2 shows which outsourcing models have traditionally been used to perform different TMC functions and services.
Table 2. Mapping of TMC Services and Functions to Outsourcing Models
TMC Function or Service
Daily Traffic Operations and Management
Hardware and Software Support/Upgrades
Roadside Component/Device Maintenance and Repairs
Telecommunications Installation/Upgrade and Maintenance Support
Traveler Information/511 Operations
Reasons for Outsourcing TMC Services
Numerous reasons exist as to why a public agency may wish to outsource TMC operations, including the following circumstances.
Lack of In-House Staff
According to a recent General Accounting Office (GAO) survey (), the foremost reason most states use contacted services is the lack of adequate in-house staff resources to deliver their programs in a timely manner. In many areas, agencies find it difficult to increase staffing levels as coverage areas and new functionality are added to their TMCs. Using contracted staff
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