Procuring, Managing, and Evaluating the Performance of Contracted TMC Services
Self-evaluation research to identify areas that are not meeting their best capabilities and could benefit from external experience; and
Procurement research to identify which procurement method(s) may provide the services needed to achieve overall goals and objectives.
This research can then be used to develop a decision matrix to compare service models to determine which alternative best meets outsourcing objectives. This comparative analysis is critical because key operational functions are outsourced that transfer complex operational functions and significant decision-making authority to the private sector.
TMC Services Assessment
This section will discuss the use of self-assessment tools within transportation operations. Selfassessments are used to evaluate whether an agency is achieving its desired outcomes for a specific set of circumstances relative to stated goals and objectives. There are usually broad goals and objectives defined for the organization as a whole that speak to the agency’s overall vision and mission. These goals and objectives are then drilled down to the appropriate level and become quite specific in terms of defining the expectations of a particular office or unit within the organization.
For a meaningful TMC service assessment, the agency must evaluate how the services provided (either currently or in the future) correlate with the agency’s broader goals and objectives. This exercise will allow the agency to identify TMC core functions that must be kept within the agency and functions that may be accomplished by other means such as outsourcing. Transportation departments are often concerned with high-level concepts such as safety, mobility, commerce (freight movement), and environmental preservation (“green” issues). These concepts are then defined more narrowly to map to the goals and objectives of a particular office or subunit of the organization. For example, specific TMC goals that can be mapped to an agency’s more general strategic goals could be:
Decrease incident response times by a defined number of minutes and reduce secondary crashes by predetermined percentage goal (safety);
Clear incidents within a defined number of minutes and restore normal roadway operations within a defined number of minutes (mobility);
Decrease costs for fuel, goods, and services (commerce); or
Decrease vehicular emissions and improve air quality (environmental preservation).
The first two areas, safety and mobility, offer both the most typically available data as well as the clearest correlation to TMC services.
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