Procuring, Managing, and Evaluating the Performance of Contracted TMC Services
desired, amount of data collected, response time requirements, existence of response plans, and presence of maintenance support systems. Accommodations must also be made for staff absences, vacations, and turnover as well as provisions for incident/emergency events.
When looking for candidate areas for outsourcing, those TMC services associated with required levels of expertise may include:
Information technology systems hardware (servers, desktop hardware, projection equipment, switching equipment, network equipment);
System software support (enterprise software support such as database, firewall, compilers, inter-process communications, etc.);
System software applications (web applications, user interfaces, libraries, data acquisition applications, etc.);
Communications systems (call distribution, automated answering systems, desktop hardware, field infrastructure, switches, etc.);
Field infrastructure (changeable message signs, cameras, detector systems, environmental sensor stations, signal equipment, ramp meters, etc); and
Operations support (console operators, telephone operators, shift supervisors, emergency responders, etc.).
The availability and presence of desired services must be balanced with the ability to obtain the staffing and resources needed to actually provide the services. Constraints such as timing, funding, availability of skilled staff and resources, and external policy/administrative decisions can impact whether TMC services will be provided in-house or through some contracted mechanism. The projected outcome needs to include a discussion of whether the selected scenario (in-house or contracted services) will successfully meet the TMC’s performance requirements in a way that is cost-effective and provides maximum performance.
As described in detail in the TMC Pooled Fund TMC Business Planning and Plans Handbook (), the business planning process is an effective management tool, commonly used in the private sector, whose principles have been translated for use in the planning and management of TMCs. Core components include:
Set of strategies;
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