Procuring, Managing, and Evaluating the Performance of Contracted TMC Services
Chapter 4 of Guidelines for Warranty, Multi-Parameter, and Best Value Contracting () provides an excellent description of the contracting award process that considers price and other factors that may include technical excellence, management capability, past performance, and personnel qualifications. While the chapter focuses on construction projects, the best value approach has merit when considering projects that require technical expertise and specialized services, such as the provision of TMC services. This approach reduces risk to the contracting agency by allowing consideration for the combination of technical and management merit as well as bid price. The chapter also provides flowcharts that may be used to lead an agency through the thought processes needed to implement this type of contracting; the high-level planning phase process model is shown in Figure 1.
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