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Draft Report

Procuring, Managing, and Evaluating the Performance of Contracted TMC Services

To highlight how the management structure may differ as the contracted staff is integrated into the management structure, some examples of the different structures for managing contracted services are presented as follows:

Outsourced services managed by public sector:

o

the public agency holds the contract,

o

the public agency manages the day-to-day operation, and

o

contracted staff may be from a public agency or a private sector agency.

Outsourced services managed by private sector with public sector oversight:

o

the public agency holds the contract,

o

the public agency oversees the contract, and

o

another public sector or private sector agency manages the day-to-day operation of a TMC or particular TMC function.

Blended management and operation:

o

the public agency holds the contract,

o

the private sector agency manages the day-to-day operation, and

o

the contracted staff is from the primary public agency.

On-call services:

o

the public agency holds the contract,

o

the public agency manages the day-to-day operation, and

o

the private sector agency brings staff or resources on an as needed basis to handle peak times or special events.

For on-call services, an example of how peak-period operations are supplemented with additional operators is shown in Figure 6.  The agency may employ a core staff to cover minimum operations and look to contracting with a public or private agency for the peak operating times to have full staff functionality.

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