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Draft Report

Procuring, Managing, and Evaluating the Performance of Contracted TMC Services

Figure 6. Example TMC Organization Chart – Tennessee Department of Transportation (y)

To further highlight the variation in the management structure with contracted staff, a high-level organization chart is presented in Figure 7.  The primary difference between these structures is how the management of the day-to-day operations staff is handled.  The public-agency managed structure provides the most oversight by the public agency.  The privately managed structure gives more responsibility to the private sector firm.  The blended management structure potentially creates the greatest challenges, as contracted staff are inserted between the public agency management and staff.

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