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Guidelines for Procuring, Managing, and Evaluating the Performance of Contracted TMC Services

Executive Summary

Transportation Management Centers (TMCs) are the hub where transportation operating agencies operate, manage, and maintain the transportation system.  These centers use a combination of technologies, systems, and staff to perform their daily operation.  The staffs of operating agencies are a precious resource.  Many operating agencies are looking at operating strategies that will allow them to maintain or increase functionality with use of less staffing resources.  One of these strategies is outsourcing or contracting for the staff services needed in a transportation management center.  

This report provides guidelines for procuring, managing and evaluating the performance of contract TMC services.  The purpose of this project was to develop a technical document that provides guidance and recommended practice to managers, planners, and operators of transportation management centers (TMCs) in making decisions related to outsourcing portions, or the entirety, of their operation to private contractors.  Types of outsourcing examined include TMC operations staff, IT / networking support, maintenance of field devices, and service patrols.

Executive Summary will be finalized after the draft report has been reviewed

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