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Draft Report

Procuring, Managing, and Evaluating the Performance of Contracted TMC Services

did not have well defined requirements and expectations.  Where software will be developed in an iterative approach with the public agency, time and materials or cost-plus may be more appropriate.

Field Hardware Maintenance

Management Structures

o

Could be handled by any of the structures: public managed, private managed, blended management, or on-call.

Contracting Types

o

Could be handled by any of the contracting types.

Traveler Information

Management Structures

o

Could be handled by public managed, private managed, or blended management structures.  Not appropriate for on-call structure.

Contracting Types

o

Performance-based contracting has successfully been used for this TMC function.  Performance measures and goals need to be established in the procurement process.   Could also be accomplished through time and materials, cost-plus, or fixed-fee types of contracts.  

Motorist Assistance/Wrecker Service

Management Structures

o

Could be handled by public managed, private managed, or on-call structures.  Probably not appropriate for a blended management approach.

Contracting Types

o

Some motorist assistance programs are set up through a public-public or public-private partnerships. A fixed-fee contract may be most appropriate with performance goals established.

Public Information Dissemination

Management Structures

o

The public information dissemination is likely to be retained as a public agency function.  The information provided to public information departments or officers often comes from the TMC staff.  The public managed, private managed, or

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