Procuring, Managing, and Evaluating the Performance of Contracted TMC Services
Figure 10. Functions and Services of TMC
With the background information complete, the survey moved directly into questions regarding outsourcing. The first question was “Does the TMC currently outsource any function or service?” to which nearly 90% of the respondents indicated “yes.” Next, the respondents were asked to identify what types of services they outsourced (see Figure 11), with the following available choices:
Hardware and software support/upgrades,
Roadside component/device maintenance and repairs,
Communications installation/upgrade and maintenance support,
Traveler information/511 operations,
Preventative maintenance, and
Motorist assistance program/service patrol/highway helpers.
In some cases the outsourced agency supplying the work is a public agency. For instance, motorist assistance services might be outsourced to an agency with experience and resources to conduct patrols, such as sheriff’s department. Therefore, a subsequent question asked whether the service agency was public or private. Responses showed:
Of the 19 participants responding, 17 currently contract/outsource functions/services from TMC operations.
The graph in Figure 12 indicates which functions were contracted/ outsourced by another private or public company.
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