Procuring, Managing, and Evaluating the Performance of Contracted TMC Services
Anderson, S. and Russell, J.. Guidelines for Warranty, Multi-Parameter, and Best Value Contracting. National Cooperative Highway Research Program Synthesis 451. Transportation Research Board, Washington, D.C., 2001.
Institute of Transportation Engineers. An Annotated Outline for a Traffic Management Center Operations Manual. TMC Pooled-Fund Study. [Online] 2001. [Cited: Nov 6, 2009.] http://tmcpfs.ops.fhwa.dot.gov/cfprojects/uploaded_files/ITE%20OM%20Annotated%20Outline.pdf.
TMC Pooled-Fund Study. [Online] [Cited: Nov 6, 2009.] http://tmcpfs.ops.fhwa.dot.gov/index.cfm.
Texas Transportation Institute. Handbook for Develoiping a TMC Operations Manual. TMC Pooled-Fund Study. [Online] [Cited: Nov 6, 2009.] .
“Serving The American Public: Best Practices in Performance Measurement” National Performance Review by Vice President Al Gore. June 1997. , 2009.
“Guide to Effective Freeway Performance Measurement” NCHRP 8-36. National Cooperative Highway Research Program. Washington, DC, August, 2006.
GovPro media website, .
Cited but to be linked later:
w. Freeway Management and Operations Handbook, US DOT,
x. Dean, Alison M. and Kiu Christopher, “Performance Monitoring and Quality Outcomes in Contracted Services,” International Journal of Quality and Reliability Management, Volume 19 number 4, pp. 396-413, 2002.
y. Transportation Management Center Staffing and Scheduling for Day-to-Day Operations Final Report
z. Handbook For Developing A TMC Operations Manual, FHWA-HOP-06-015, US DOT, Washington DC, 2005.
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