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Maximizing IVR Value

Related Resources

Several factors can affect whether a premise-based system, hosted service, or on- demand platform is best for you. The white paper “Selecting an IVR Deployment Model” provides five questions to help discern which model matches your needs:

  • 1.

    What is the strategic value of the self-service channel, and how does each platform support the goals of the business?

  • 2.

    What is the capacity profile of the application, and what are the requirements for reliability and availability?

  • 3.

    How will the platform protect and extend the investments I have already made?

  • 4.

    How future-proof is the solution? What feature enhancements and technology upgrades are anticipated?

  • 5.

    What is the total cost of ownership for the different platform options?

For a full explanation of these considerations, download the white paper from the Resource Center at www.tellme.com/spring09.

About Tellme

Tellme is the world’s largest VoiceXML platform, processing over 2 billon calls per year for small businesses and Fortune 100 companies alike. To deliver this world- class service, Tellme builds and maintains an award-winning platform that encompasses the following features:

  • Tellme’s Network: Tellme’s Network encompasses carrier-grade TDM and VoIP telephony infrastructure to support your voice traffic, as well as a highly reliable web infrastructure to support data transactions.

  • Call Processing Services: Once callers connect to Tellme and begin using a voice application, they interact with VoiceXML and voice recognition services that provide the best possible caller experience. Tellme is a leader in VoiceXML technology, wedding it to a variety of voice recognition solutions from leading providers in the field.

  • Caller Experience Solutions: In addition to providing an ultra-reliable network and bleeding-edge call processing services, Tellme offers solutions to enhance your voice application that enrich the caller experience, ease voice application management, and leverage opportunities for further business growth.

  • Application Management Solutions: Tellme offers a variety of tools to ease voice application management. Tellme helps you accomplish tasks such as: building and testing voice applications with Tellme Studio, changing your voice application via the telephone with Tellme Experience Manager, recording calls for tuning purposes with Tellme Whole Call Recording, analyzing call patterns with the Tellme Extranet, and much more.

For more information, visit http://www.tellme.com/business.

PAGE 8 | APRIL 2009

© 2009 Microsoft Corporation. All rights reserved.

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