X hits on this document

70 views

0 shares

0 downloads

0 comments

11 / 25

Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

TQM & organizational Cultural Change

Traditional Approach

Lack of communication

Control of staff

Inspection & fire fighting

Internal focus on rule  

Stability seeking

Adversarial relations

Allocating blame

TQM

Open communications

Empowerment

Prevention

External focus on customer

Continuous improvement

Co-operative relations

Solving problems at their roots

Document info
Document views70
Page views70
Page last viewedWed Dec 07 13:19:27 UTC 2016
Pages25
Paragraphs332
Words1138

Comments