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Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

TQM & organizational Cultural Change

Traditional Approach

Lack of communication

Control of staff

Inspection & fire fighting

Internal focus on rule  

Stability seeking

Adversarial relations

Allocating blame

TQM

Open communications

Empowerment

Prevention

External focus on customer

Continuous improvement

Co-operative relations

Solving problems at their roots

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