X hits on this document

102 views

0 shares

0 downloads

0 comments

17 / 25

Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

Obstacles to Implementing TQM

Lack of a company-wide definition of quality.

Lack of a formalized strategic plan for change.

Lack of a customer focus.

Poor inter-organizational communication.

Lack of real employee empowerment.

Lack of employee trust in senior management.

View of the quality program as a quick fix.

Drive for short-term financial results.

Politics and turf issues.

Document info
Document views102
Page views102
Page last viewedMon Jan 23 16:57:01 UTC 2017
Pages25
Paragraphs332
Words1138

Comments