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Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

Product

Continual improvement of the quality management system

Customers

(and other

interested

parties)

Requirements

Management

responsibility

Resource

management

Measurement, analysis and improvement

Product

realisation

Output

Satisfaction

Input

Source: BS EN ISO 9001:2000

Key:

Value adding activity

information flow

Customers

(and other

interested

parties)

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