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Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

Total Quality Management

TQM is a philosophy which applies equally to all parts of the organization.

TQM can be viewed as an extension of the traditional approach to quality.

TQM places the customer at the forefront of quality decision making.

Greater emphasis on the roles and responsibilities of every member of staff within an organization to influence quality.

All staff are empowered.

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