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Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

Elements of TQM

Continuous Improvement

A concept that recognizes that quality improvement is a journey with no end and that there is a need for continually looking for new approaches for improving quality.

Customer Focus on “Fitness for Use”

Design quality

Specific characteristics of a product that determine its value in the marketplace.

Conformance quality

The degree to which a product meets its design specifications.

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