X hits on this document

68 views

0 shares

0 downloads

0 comments

7 / 25

Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

Elements of TQM

Continuous Improvement

A concept that recognizes that quality improvement is a journey with no end and that there is a need for continually looking for new approaches for improving quality.

Customer Focus on “Fitness for Use”

Design quality

Specific characteristics of a product that determine its value in the marketplace.

Conformance quality

The degree to which a product meets its design specifications.

Document info
Document views68
Page views68
Page last viewedMon Dec 05 17:27:28 UTC 2016
Pages25
Paragraphs332
Words1138

Comments