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Total Quality Management - TQM

Standards in Action

www.bsieducation.org/standardsinaction

A fundamental concept of TQM from BS 7850 - a ‘Process’

“A set of inter-related resources and activities which transform inputs into outputs.” (ISO 8402).

“Any activity that accepts inputs, adds values to these inputs for customers, and produces outputs for these customers. The customers may be either internal or external to the organization.” (BS 7850)

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