Business Impact: ERP becomes an engine for benefit, not a cost center.
Defining an approach leading to “Thrive after go live”
Give business process ownership to business
This includes responsibility, not simply the right to order up new code.
Place IT in a support role for business process
Retains integration controls & disciplines
Retains customization role
Perpetuate these roles and the urge for change
Continual refresh of “To Be” vision
All measured, all monitored