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Business Impact: ERP becomes an engine for benefit, not a cost center.

Defining an approach leading to “Thrive after go live”

Give business process ownership to business

This includes responsibility, not simply the right to order up new code.

Place IT in a support role for business process

Retains integration controls & disciplines

Retains customization role

Perpetuate these roles and the urge for change

Continual refresh of “To Be” vision

All measured, all monitored

Bottom Line

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