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Few Firms Planned for the Full ERP Experience

Vendor/SI improvements centered on implementation

Acceleration

Knowledge Transfer

Avoiding customization

Business units underwent organizational change, but not IT units

Project teams were “finite”

Day 1: The End of the Beginning

ERP has a 25 year life-span; investments took a much shorter (and myopic) view

1-3 Years

Vendor/SI View: the ERP wedding

15-22 Years

Client Reality: the ERP marriage

Investment scope

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